Refund policy

At Meatropolis Meat, we strive to provide our customers with the highest quality perishable goods. Due to the nature of our products, we regret to inform you that we cannot accept returns.

We understand that choosing the right products is important to you, and we want to ensure your satisfaction. If you have any questions or concerns regarding a specific product or item, we encourage you to reach out to our dedicated team at hello@meatropolismeat.co.za before placing your order. Our team is here to assist you and address any inquiries or doubts you may have.

Damaged or Opened Orders:

Please inspect your order upon receipt and contact us immediately if the item is damaged or if you receive the incorrect item in order for our Team to assess the information and rectify your order.

Refunds:

We do not offer REFUNDS on any orders, and should you receive the wrong, or damaged product, we able to exchange it for the right product. Should we not have the product in stock at the time of your query, you will be issued with a voucher to the value of the damaged product, or incorrect product. The damaged / incorrect product will be collected from you at our cost.

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Refund policy

Your satisfaction is our priority, and we are committed to providing you with the best possible service.